Refund & cancellation policy

Effective October 19, 2026

Digital products (Gumroad)

Because digital products are delivered instantly, sales are generally final. However, if a file is damaged, missing or materially different from its description, email crusaderempireentreprises@gmail.com within 14 days of purchase with your order email and we will fix the problem or refund you in full. Approved refunds are issued to the original payment method through Gumroad, usually within 5–10 business days.

Online tool subscriptions (Pro)

• Cancel any time from your account page (“Manage or cancel subscription”) or by emailing us. Cancellation stops future renewals; you keep Pro access until the end of the period you already paid for.
• First payment guarantee: if you are not satisfied, request a refund within 14 days of your first subscription payment and we will refund it in full.
• Renewal payments are not refunded for partial periods, except where required by law or if a service problem on our side prevented you from using Pro.
• If a payment fails, Stripe retries it automatically; Pro access ends if the subscription is cancelled for non-payment.

How to request a refund

Email crusaderempireentreprises@gmail.com with your account or order email, the product or plan, and the reason. Every request is reviewed by a person; we reply within 2 business days. Nothing in this policy limits your rights under Ontario or Canadian consumer protection law.